Responsible Gaming at Guts

At Guts, we believe that gambling should always remain an enjoyable form of entertainment. We are committed to promoting responsible gaming across every product we offer, from slots and live casino to poker and sports betting. Guts Casino operates under strict regulatory oversight, and we take our duty of care towards every player seriously. This page explains the tools, safeguards and support we provide to help you stay in control while playing at our online casino.

Our Commitment to Responsible Gaming

We want every visit to Guts Casino to be a positive experience. Our team continuously monitors play patterns, reviews our policies and works with independent bodies to ensure that our approach to responsible gaming meets the highest industry standards. Whether you enjoy our slots, our live casino tables, guts poker, or our sportsbook covering 38 sports, we want you to play within limits that suit your personal circumstances.

Tools to Help You Stay in Control

We provide a range of account controls designed to help you manage your time and spending. These tools are available whether you access our services via guts casino mobile, our downloadable poker client, or our browser-based platform. These tools work alongside our promotional offers, and if you would like more information about current promotions, you can check our Guts Casino bonus page.

Deposit, Loss and Wager Limits

We allow you to set daily, weekly or monthly deposit limits directly from your account settings. You can also request loss limits and wager limits, and we will apply these restrictions immediately once confirmed. If you wish to lower a limit, we action this straight away; if you wish to increase a limit, we apply a cooling-off period before the change takes effect, giving you time to reconsider.

Reality Checks

We offer reality check notifications that appear at intervals you choose, reminding you how long you have been playing and summarising your recent activity. These reminders are designed to help you make informed decisions about whether to continue your session.

Time-Outs

If you need a short break, we allow you to activate a time-out, temporarily suspending your account for a period ranging from 24 hours to several weeks. During a time-out, we will not send you marketing communications, and you will be unable to log in or deposit funds.

Self-Exclusion

Where a longer break is needed, we provide a self-exclusion facility that can be activated for six months, one year, or longer. Once self-exclusion is confirmed, we close your account, remove you from all promotional mailing lists, and prevent you from re-registering at guts casino for the duration selected. We also participate in national self-exclusion schemes where applicable in your market.

Recognising the Signs of Problem Gambling

We encourage every player to reflect honestly on their gambling habits. You may want to consider setting limits or taking a break if you notice any of the following:

You spend more time or money gambling than you originally intended
You chase losses by depositing again shortly after a losing session
You borrow money or use funds intended for essential expenses to gamble
Gambling is affecting your relationships, work or wellbeing
You feel anxious, irritable or preoccupied when you are not playing

If any of these apply to you, we recommend using our self-assessment tools or reaching out to one of the support organisations listed below.

Support Organisations

We work alongside independent, specialist organisations that offer free and confidential advice to anyone concerned about their gambling behaviour, or that of someone close to them.

GamCare – information, advice and support for anyone affected by problem gambling
BeGambleAware – independent charity funding education, prevention and treatment services
Gamblers Anonymous – peer support groups for individuals seeking to stop gambling
GAMSTOP – the UK's national self-exclusion scheme, which we honour for UK-facing players

We also signpost these organisations directly within our platform, so help is never more than a few clicks away, whether you are using our guts app, our desktop site, or guts casino online.

Protecting Vulnerable Players

We pay particular attention to players who may be more vulnerable to gambling-related harm, including those experiencing financial difficulty, mental health challenges, or who show signs of escalating play. Our support team is trained to identify indicators of at-risk behaviour and may proactively reach out to offer guidance, limits or a referral to specialist support if we notice concerning patterns on your account.

Marketing and Communication Preferences

We respect your right to control the marketing communications you receive from us. You can opt out of promotional emails, SMS messages and push notifications at any time through your account settings or by contacting our support team. If you activate a time-out or self-exclusion, we automatically suspend all marketing communications for the duration of that period.

Contact Us

If you have questions about any of our responsible gaming tools, or you would like assistance setting limits, requesting a time-out or arranging self-exclusion, our support team is available around the clock. You can reach us via live chat, available 24/7 with an average response time of around 60 seconds, or by email at support@guts.com. For complaint escalation, you can contact csmanagement@guts.com. We are here to help you enjoy guts casino responsibly, whenever you need us.

FAQ

What age do I need to be to play at Guts Casino?

We only accept registrations from individuals who are at least 18 years old, or 19 where the legal gambling age in your jurisdiction is higher. Before you can deposit or withdraw, we may ask you to verify your identity, age, address and source of funds. This verification protects both you and us, and helps prevent underage access to our platform.

We require proof of age and identity during account verification
We restrict access from jurisdictions where online gambling is prohibited
We do not knowingly allow minors to register or play at guts casino

Once your account is verified, you can proceed to your Guts Casino login to start managing your responsible gaming settings.

Is Guts Casino licensed and regulated?

Guts Casino is operated by Zecure Gaming Ltd., licensed and regulated by the Malta Gaming Authority under sub-licence MGA/CRP/1117/2025/02, and by the UK Gambling Commission under licence number 056427. We work with eCOGRA as our alternative dispute resolution provider, with further escalation available through the MGA Player Support Unit where required. These licences require us to maintain robust responsible gaming standards, and we are audited regularly to confirm our compliance.

Content updated: September 22, 2026