Guts Casino Privacy Policy

At Guts Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you register an account, play at Guts Casino, use Guts Poker, place bets through our sportsbook, or otherwise interact with our website and mobile applications. Our privacy policy is operated by Zecure Gaming Ltd., registration number C 69036, with registered address at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. We hold a Malta Gaming Authority sub-licence MGA/CRP/1117/2025/02 and a UK Gambling Commission licence 056427, and our services are provided in compliance with the laws of Malta.

Information We Collect

When you complete Guts register procedures to open an account, we collect personal details necessary to verify your identity and comply with our licensing obligations. This includes your name, date of birth, address, email, phone number and payment information. When you use Guts casino mobile apps, our Guts app, or the desktop site, we may also automatically collect technical data such as your IP address, device type, browser information and gameplay activity.

• We collect registration data provided during Guts login and account creation
• We record transaction history related to deposits, Guts bonus claims and Guts withdrawal requests
• We gather identity verification documents, particularly once cumulative lifetime deposits reach €2,000
• We track gameplay behaviour across our slots, Guts live casino tables and sportsbook to detect irregular activity
• We may collect communications you send us through email, live chat or call-back requests

How We Use Your Information

We use the information we collect to operate Guts Casino safely and effectively, to process payments, and to manage your account. Our team uses your data to verify your identity, prevent fraud and money laundering, and confirm you meet the minimum age requirement of 18, or higher where local law requires it. We also use your data to communicate important updates about your account, including changes relating to a Guts bonus code, promotional offers, or notifications about a Guts welcome bonus you may be eligible for.

• We use your data to process deposits and manage Guts withdrawal times accurately
• We use your information to administer promotions, including Guts free spins, Guts no deposit bonus offers where applicable, and loyalty rewards such as Game of Guts
• We use behavioural data to personalise your experience across Guts poker, Guts betting markets and our casino games library
• We use your contact details to respond to support queries and complaint escalations

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience while browsing Guts casino online. Cookies help us remember your preferences, keep you securely logged in, and understand how players interact with our games, including our jackpot titles and live casino tables. Our cookies also allow us to measure the effectiveness of marketing campaigns and promotional offers, including Guts casino bonus codes no deposit and other advertised incentives. You can manage or disable cookies through your browser settings, though doing so may affect certain site functionalities.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us deliver our services, including payment processors such as Visa, Mastercard, Interac, Neteller, Skrill, Paysafecard and Trustly, identity verification providers, and regulatory bodies including the Malta Gaming Authority and the UK Gambling Commission. We may also share information with eCOGRA, our alternative dispute resolution provider, if a complaint requires independent review. Game providers such as Games Global, Pragmatic Play, Play'n GO, Evolution and other studios featured at Guts Casino may receive limited technical data necessary to operate individual games correctly.

• We share data with payment providers to process deposits and withdrawals
• We share information with regulators and law enforcement where legally required
• We share limited data with software providers to enable slots, live dealer games and poker functionality
• We may disclose information to eCOGRA or the MGA Player Support Unit during dispute resolution

Data Security

We take data protection seriously and apply industry-standard technical and organisational measures to safeguard your personal information. Our systems use encryption, secure servers and access controls to prevent unauthorised access. While we work hard to protect your account, please remember that customer funds are held separately from company funds but are not covered by insolvency protection schemes. We encourage you to use a strong password when accessing Guts login and to avoid sharing your credentials with anyone.

Your Rights

You have rights regarding the personal data we hold about you. Depending on your jurisdiction, you may request access to your data, ask us to correct inaccuracies, request deletion where legally permissible, or object to certain types of processing, including marketing communications about Guts casino promotions. You can also request a copy of your data in a portable format. To exercise any of these rights, please contact our support team using the details below.

• You may request access to the personal data we hold about you
• You may ask us to correct or update inaccurate information
• You may withdraw consent for marketing communications at any time
• You may request deletion of your account, subject to regulatory retention obligations

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including compliance with anti-money laundering regulations and licensing obligations under Malta and UK law. Even after you close your Guts casino account, we may be required to retain certain records for a defined period to meet our legal and regulatory responsibilities.

Age Restrictions and Eligibility

Our services are intended only for individuals aged 18 or over, or the higher minimum legal age applicable in your jurisdiction. We do not knowingly collect data from minors. New accounts are not accepted from restricted territories, including the United States and its territories, and a number of other jurisdictions listed in our Terms and Conditions. If we discover that an account has been opened by someone under the legal age or from a restricted location, we reserve the right to close the account and void related transactions, including any Guts bonus or Guts free spins no deposit rewards.

International Data Transfers

As we operate across multiple markets, including international players, Canada outside Alberta and Ontario, and the United Kingdom, your data may be transferred and processed outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. When we make material changes, we will notify you through our website or by email. We encourage you to review this page periodically to stay informed about how we protect your data at Guts Casino.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or if you wish to raise a complaint, our support team is available 24/7 via live chat, email or call-back request. You can reach us at support@guts.com or support-en@guts.com, and complaint escalations can be sent to csmanagement@guts.com. If a dispute cannot be resolved directly with us, you may contact eCOGRA, with further escalation available through the MGA Player Support Unit.